Product Support
Looking for information about a recent order. Contact our order support team.
Need Assistance Programming Your Remote?
Explore a library of Universal Remote codes, watch instructional videos or learn how to program using the auto code search feature.
Give Us a Call
For immediate assistance, please reach out to our Consumer Care team by phone at 1-800-654-8483 during our operating hours of 7am-6pm CT Monday through Friday.
Let's Chat
Our team members are ready to help answer your questions about programming or wiring products, warranties, claims and replacements. Locate the chat window in the bottom right corner of this page.
Find Your Answer
Discover the information you're looking for by checking out our FAQs or watching demonstration videos. For order-specific inquiries, check out these helpful FAQs.
For quicker assistance, please contact our U.S.-based consumer care at 1-800-654-8483, M-F, during business hours. We can often resolve your questions or concerns in real time.
We’re experiencing high volume of seasonal emails. Responses may be delayed. For the fastest service, please call us directly— our team is ready to help by phone. Still need assistance? Contact us by email.
Helpful information is also available 24/7 on our FAQ page.
Thank you for your patience.